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Antelope Valley Volkswagen complaints

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39050 Carriage Way
Palmdale, CA 93551 | Get Directions

(661) 273-2500

http://www.avvolkswagen.com

Monday-Friday: 9:00 AM-7:00 PM
Saturday: 9:00 AM-8:00 PM
Sunday: 10:00 AM-6:00 PM

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Antelope Valley Volkswagen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Antelope Valley Volkswagen

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6/3/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/6/2020

They are frauds to start off. I've been complaining about this same issue since I got the car. Now I called this week the lady at the front desk said bring it in free of charge to check. They check and tell me what's wrong. I ask to speak to the manger which he was very rude and told me he heard that I said I was going to contact bbb to complain. And I told him ok he says to me "well do that i don't care about any of that" so I hung up and went to go pick my car up. I walked in there asked for my keys. My mom asked could she get in contact with the owner or someone above service manger. Bret comes about saying "I can't stand you people" so I said what do you mean by you people? He say all of you people, and I said so your being races he went crazy yelling saying get the f*** out of my store walking up to me and my mother and my 1 year old daughter. I jumped in front of my mom because I was scared he was going to hit my mom with the baby on her hands. And I said "u better not hit her with my baby in her hand" he said " f*** you, shut the f*** up b****, get the f***out my store" I said make me. He started off being rude and races after that they lied and stamped $149 on the paper I signed that said 0.00 when I signed it. After I looked I seen that they had stamped and price on the paper to make it look like I signed it which I didn't. Because Mr. Bret wanted to be races even to a 1 year old baby. Resolution Sought Contact them because I've asked to speak to someone above Bret and he said I can't and he won't let me. So I will be taking this to court and contacting my lawyer in regards to Bret trying to hurt my mother and baby and having a hate crime against us people as he said.

Company Response

12/31/2020

She was in here on November 5th with a complaint of water leaking from her sunroof area. We told her that the headliner needed to be removed and drains needed to be cleaned out. Customer claimed she been complaining of this however we have no service records documenting this and her vehicle is way out of warranty. On November 5th her car had 125,540 miles on it. Customer got very upset causing a major scene in our service department yelling and cursing and even calling my service manger a racist! We askes her to leave several times and she refused. We had to call the Sheriff and have her removed he watched the video and found no wrong doing on our side.

Customer Rebuttal

5/19/2021

No they have not contacted me nor have they helped me with anything I took a brake because it was becoming to much for me as a person

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