ARC & USA Valley Central Service, Inc ratings, reviews and complaints - Major Household Appliance Installation Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ARC & USA Valley Central Service, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

ARC & USA's experienced technicians are highly trained and are also the most professional servicemen available in your area. When you need us, we'll be there at your door.

Primary Contact:	Ross Galperin (Vice President)
Business Started:	1/1/1964
Social:

About ARC & USA Valley Central Service, Inc

ARC & USA has been in business since 1964, serving the Greater Los Angeles County.

ARC & USA provides services on all domestic and European brands of appliances. These include residential and commercial refrigerators, freezers, washers, dryers, dishwashers, hoods, stoves, ranges, ovens, central heaters and air conditioners, garbage disposals, trash compactors, and ice makers.

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Licensing

CA Bureau of Household Goods and Services

Verified License

License Number: 47693
Status: verified

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

ARC Appliance

ARC USA, Inc.

ARC+USA Appliance Repair

ARC & USA Appliance Service

ARC & USA Valley Central Appliance Service, Inc.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Neil Sigal (Partner)

Addresses:

5619 Melrose Avenue, Los Angeles, CA, 90038

Reputation Report

ARC & USA Valley Central Service, Inc

Complaints and Resolutions

Other Information