Arizona Leather Company, Inc. reviews

Money withheld- and We Have NO Furniture!

My husband and I are both disabled. We went to GREAT lengths to go to the show room in Concord to be sure that we were getting custom made furniture that would meet our physical needs. We carefully explained our individual conditions to Gregory Allen, the salesman who worked with us, and he assured us we would have comfortable, as well as easy to open and close reclining furniture.From the moment we received it, there were problems. We had the tech's out twice- for the mechanism alone- and that was the reason we ended up returning the set. Neither my husband nor I could close the furniture. Mr. Riedel the owner of the company agreed to take the furniture back when we complained of all the issues we were having (foam sinking at 2 mos. in one corner, and you literally had to slide off, and kick it closed as it wouldn't close otherwise- our 6 ft 220 lb. son couldn't get it to close- even with leaning forward as they suggested! ). Mr Riedel with held our money for more than 2 weeks, stating that he wanted to sit on the furniture himself before he refunded our money. He stated that he had no trouble closing the furniture. Okay... but is Mr. Riedel disabled? He kept $440.00 for "shipping and returning the furniture". We are in a dispute with Discover over this. I even have a phone message from Riedel, and at no point does he state he is going to charge us to come and pick it up. I also have a signature from an employee of his stating we will be fully reimbursed. They even said, "just leave the furniture in the yard and we'll come and pick it up" when we had a hard time scheduling a time that worked for both of us. Shows you how highly they think of their own product! Just leave it in the yard... how about in the street?