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A.S.A.P Semiconductor complaints

1 Peters Canyon ,Building 100
Irvine, CA 92606
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(714) 705-4780

http://www.asapsemi.com

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Total Amount in Dispute:
$21,860.00

Total Amount Settled:
$21,860.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Complaint Closing Statistics

3 complaints against A.S.A.P Semiconductor closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
0 Unanswered

3 complaints against A.S.A.P Semiconductor

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3/18/2020

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $9,800.00 Amount Settled: $9,800.00

Customer Complaint

3/2/2020

Order was delayed 2 months upon full payment. Guaranteed 100 shelf life but upon receiving the items, the shelf life is less than a month. All contact personnel is uncountable. Resolution Sought Full refund

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Company Response

3/5/2020

We apologize for the issue. We will issue a full refund to the customer and will provide them with a 10 percent discount on the next order they place with us for these parts. This was a mistake on our part and we have taken internal corrective action.

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1/21/2019

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $10,000.00

Customer Complaint

11/13/2018

ASAP was unhappy with the order of the brakes and canceled the order. They took a full refund back but never returned the brakes to us and refuses to pay for the brakes or return them to us. They claim they are not legally obligated to talk to us because they canceled the order but they know we never received our brakes back. Resolution Sought We need our brakes returned to us or payment in full.

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Company Response

1/9/2019

We bought parts in overhauled condition from Universal Air. They shipped us parts that were in as removed, (used and damaged condition). They disagreed that the parts were in as removed condition. When we proved they were in as removed condition they agreed to get the parts overhauled. Universal Air had the parts picked up from our facility, and had them shipped on their shipping account to Aviall, a repair station. There they refused to pay us or Aviall for the repair of the parts. We contacted our credit card provider and disputed the transaction. The credit card provider reviewed all the information and ruled in our favor. Contrary, to what Universal Air is stating they never refunded us. They lost a credit card dispute. They knew the parts were at Aviall and they never got them back. I believe the repair station due to non payment for the services the repair station provided sold the parts to get paid. Mr. Ascencio breached the contract by selling as removed parts with out certifications when we had ordered overhauled (fully refurbished) parts with an FAA 8130. The repair station did over $6000 in repairs that neither ASAP nor the repair station were paid for.

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