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Aurum Advisors

  547 inquiries |
Coin Dealers and Supplies

1801 Century Park East 25th Floor
Los Angeles, CA 90067
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(800) 940-7793

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Customers allege a pattern of complaint allegations concerning non- delivery of ordered precious metals and coins. Clients claim that they have been waiting months without receiving the ordered merchandise. Most recent complainants allege the company does not answer phone messages or emails and there is no way to contact the company to inquire on the status of their order.~~The company responds to some complaints by advising complainants that because they complained to the BBBor other entities their complaint will be given low handling priority. In some cases the company offered explaanations for the delays or offered a future delivery date. Complainants have filed rebuttals indicating that the future delivery date came and went and they still have not received thier delivery.

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Complaint Closing Statistics

0 complaints against Aurum Advisors closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is retail sales of precious metals.

Primary Contact: Robert Drake
Business Started: 7/7/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of June 21 2012 our office attempted to contact this company to inquire about the noted increase in complaints alleging that their customers have been unable to reach them by phone and email. Their listed phone numbers are being answered """" Aurum Advisors """" however it is not the company but merely an answering service provided by management company of the office space they have rented. The website is still operational.~~We urge caution!! Buying rare coins can be risky because of the absence of consumer protection standards. Coin investments carry no guarantee of a profit do not pay interest or dividends generally must be held onto for several years and do not appreciate rapidly. Liquidity may also be an issue to consider. If necessary to liquidate your investment how easy would it be to find a buyer? Before making a buying decision be cautious of unsolicited phone calls using high pressure tactics. Dishonest promoters count on victims being gullible to puffery or false claims. Some commonly used tactics are false grading claims false certifications false value or value appreciation claims. Some dealers actually sell imitations that are not coins at all. Have an independent source verify grading and pricing. Remember grading is the opinion of the appraiser and involves some degree of subjectivity. Age and rarity may be decisive factors in determining values but the ultimate value is determined by the price a collector is willing to pay. Do comparative shopping and research. If purchasing from a dealer or broker find out if your contract has buy-back provisions in the event you need to liquidate. Ask about refund and exchange policies. Verify the authenticity of your delivered coins and get any representations or promises concerning projected resale values in writing.~~

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Gold Coins Gain
Marc Lubaszka World Financial Daily
World Gold Group, Inc.
Gold Made Easy

Websites:
There are no additional web sites.

Contacts:

Barry Davis

Addresses: