Complaints for Aurum Advisors in Los Angeles, CA

1801 Century Park East 25th Floor
Los Angeles, CA 90067 | Get Directions

(800) 940-7793

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege a pattern of complaint allegations concerning non- delivery of ordered precious metals and coins. Clients claim that they have been waiting months without receiving the ordered merchandise. Most recent complainants allege the company does not answer phone messages or emails and there is no way to contact the company to inquire on the status of their order.~~The company responds to some complaints by advising complainants that because they complained to the BBBor other entities their complaint will be given low handling priority. In some cases the company offered explaanations for the delays or offered a future delivery date. Complainants have filed rebuttals indicating that the future delivery date came and went and they still have not received thier delivery.

Complaint Closing Statistics

0 complaints against Aurum Advisors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Aurum Advisors complaints