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Ausoli Grace Plumbing and Heating

164 inquiries |
Air Conditioning & Heating Contractors

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11 Keswick Road
South Portland, ME 04106 | Get Directions

(207) 939-6090

http://www.southportlandhvacse...

Sat. - Sat. 8:00am - 5:00pm
Weekends by Appointment
24/7 Emergency Service Available

Company Rating

AAA

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Customer Reviews

based on 8 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/26/2016 Caleb B.

Extremely Professional, Responsive, and Thorough!

Ausoli Grace installed an entirely new plumbing system throughout the four floors of the building (basement, 1st, 2nd, & 3rd floor) including two kitchens and 3 full baths. They also installed two natural gas boilers for each unit along with all the piping, pex lines, and panel radiators on all three floors. Everyone that worked for Harvey was very professional and flexible, extremely responsive, and always prompt and very thorough.The project was a complete rehab of the building, taking it down to the studs and then building it back up. Out of the 10 different tradesmen I hired for the project, Ausoli Grace was the best in every regard. In addition to above, Harvey stood by his price and was always available after hours (after 6 pm) and on the weekends to discuss the project. Ausoli Grace exceeded my expectations and, honestly, I would give them 6 stars. I'm a real estate investor and I'll use Ausoli Grace at all my properties going forward. I would highly recommend Ausoli Grace for all the reasons above.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ausoli Grace Plumbing and Heating closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Ausoli Grace Plumbing and Heating provides licensed, professional plumbing and heating services in South Portland, Maine and the surrounding communities.

Primary Contact:	Harvey Treadwell Jr. (Owner)
Business Started:	8/13/1996
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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration, please contact Maine Department of Professional & Financial Regulation at http://www.maine.gov/pfr/index.shtml or call (207) 624-8500.

This company's license or registration number is MS90009566.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Ausoli Grace Plumbing & Heating

Websites:

http://www.ausoligrace.com/

Contacts:
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