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Automobile Club of Southern California complaints

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3333 Fairview Road, A-415
Costa Mesa, CA 92626-5001 | Get Directions

(714) 885-1222

http://www.calif.aaa.com/home....

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Total Amount in Dispute:
$174,522.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Some complainants allege they experience delays in processing of claims the company fails to pay claims and they receive poor customer service when initiating claims. Others allege that increases in premiums or other previously undisclosed charges appear on monthly statements without previous notice. Some report they are unable to cancel their policies unless they agree to high cancellation fees. They also contend the cancellation charges are undisclosed until cancellations are requested. The company responds to some complaints by offering explanations of their policies or by processing claims. Some complaints are closed as unresolved meaning the customers are not satisfied with the company's responses. Other complaints are unanswered.

Complaint Closing Statistics

57 complaints against Automobile Club of Southern California closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
2	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
34	Unanswered

57 complaints against Automobile Club of Southern California

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4/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/26/2024

I have Road assistance for years with AAA and I got stuck my car broke on middle of the free way route 84 at 5:30 pm 3/20/2024 I call AAA for service assistant employee from AAA toll me after we spoke that the driver call me by the time was close from location I call them 5 time asking about the towing truck I wait 4 hr on middle of free way on very cold weather getting frozen driver never call me and I have to call private towing truck so I can get home safe with many pain in my body cause weather. they good collecting the payment but for service rally bad and they laying to me I'm 60 year old and told them that I had back surgery on December 2023 was very difficult to me wait inside the car because was no way to go so they forgot completely about me. Resolution Sought They should take seriously when someone ho pay for service provided the services that has been pay in advance. I was in danger situation and they don't care.

4/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $280.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

I had to pay out of pocket because I have aaa but one trip a guy came out with something we didn't need even though I put what we needed in the notes. So they gave us back two shots and didn't put it in the computer so when I needed them it was time sensitive and the lady who was supposed to do it wasn't in the office yet. So I had to pay out of pocket again. I'm waiting on $280 worth of reimbursements from them and they said it would be here 3/14 but it hasn't showed and it's 3/16 now. They don't have a tracking number for me and it's a paper check. Why can't they just reimburse my card? It's 2024!!! Resolution Sought My $280!!!!

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