AutoNation FIAT South Bay

Worst Buying Experience EVER!!

My WORST EXPERIENCE ever with a car dealership - and I have bought over twenty cars. I found the SUV I had been looking for for over a month on AutoTrader and called and talked to Davide Casiello, the sales associate. The SUV was listed at $19,995 and I offered him $19,000 and told him I was already pre-qualified through my credit union and that I would come down on Saturday to buy it if they agreed since I was in Sacramento on business. He called me back in less than 30 minutes and said his Manager approved the deal - This was Weds afternoon. Davide got the financing all lined up with my CU - no problems. I had a series of about 10 phone calls an texts on Thurs and Fri getting everything ready for me to drive the 2.5 hours on Saturday to sign the paperwork. I had a set appointment at noon to sign the paperwork, I was one hour into my drive when I got a call from Davide that someone else was looking at the SUV. I told him that we had a done deal and they couldn't sell it to someone else. He said that his Manager told him it was the LAW that they had to show it and sell it to someone else if I hadn't close the deal yet. I told him that it couldn't possibly be true and he said he would talk again to his Manager. He called back several times and finally told me the other people were doing there financing and that the SUV was being sold. This is the honest to God truth of my experience with NO exaggerations. AGAIN, WORST CAR BUYING EXPERIENCE OF MY LIFE.

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