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300 Corporate Drive
Mahwah, NJ 07430
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(877) 638-3303

http://www.avasflowers.net

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Total Amount in Dispute:
$6,203.00

Total Amount Settled:
$218.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.


Complainants allege failure to deliver orders, inadequate customer service, and difficulty obtaining refunds. Some allege the arrangements are not as advertised, long waiting times to speak with customer service, and the company denies refund requests.

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Complaint Closing Statistics

83 complaints against Avas Flowers closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
80 Unanswered

83 complaints against Avas Flowers

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1/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $77.32 Amount Settled: $0.00

Customer Complaint

12/28/2020

My flowers were ordered on 12/22/20 for friends visiting out of town in Michigan to be delivered 12/23 or 12/24. Today is 12/27/20, and they are still not delivered. As no one will be in town after today, I requested a refund and was only told I would be eligible for $4 refund. I am requesting the full amount. Resolution Sought A refund in full.

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12/20/2020

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

11/20/2020

I placed an order on Avas Flowers website because they had an 11/15/2020, birthday, delivery date when we checked on status of delivery we were informed the flowers would not be delivered until the 16th. I contacted Avas Flowers via email and asked for a 50 discount for being mislead by the availability of the 11/15 delivery date on Avas Flowers website. The response I received was to blame Fed ex, UPS, etc. I responded that mail services are not responsible for Avas Flowers, websites, false information. Now they do not respond. A birthday gift is not the same the day after. They did not respond, and. I'm assuming they hope I just go away. If that 11/15 date was not a valid option it should not have been offered. I did not ask for all my money back since the flowers were delivered. But I feel Avas Flowers should be accountable for their misleading website options. It is a valid suspicion, that, such delivery dates are options just to get peoples money, knowing they will not fulfill. When I sent them my credit card info i was agreeing to a 11/15/ 2020 delivery not an 11/16 delivery. Resolution Sought I would like them to refund me at least 50 of what I paid.

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