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300 Corporate Drive
Mahwah, NJ 07430
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(877) 638-3303

http://www.avasflowers.net

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Total Amount in Dispute:
$4,346.00

Total Amount Settled:
$108.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.


Complainants allege failure to deliver orders, inadequate customer service, and difficulty obtaining refunds. Some allege the arrangements are not as advertised, long waiting times to speak with customer service, and the company denies refund requests.

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Complaint Closing Statistics

70 complaints against Avas Flowers closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
68 Unanswered

70 complaints against Avas Flowers

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6/4/2020

RESPONSE: Complaint was not answered Amount in Dispute: $115.00 Amount Settled: $0.00

Customer Complaint

5/11/2020

I placed an order on 5/7/2020 and the got an email that they can't deliver specific bouquet I ordered and I need to call back to confirm. I called back and instead of canceling it they told me that I confirmed the order. I never did. I needed to cancel and not to confirm it. I called all morning and emailed multiple times but couldn't get a hold of anyone. It's the most terrible service I have experienced in my life. I will make sure to keep spreading the word so future customers Won't get hurt by this scam company Resolution Sought I need the full refund for my purchase # 7072281.

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6/4/2020

RESPONSE: Complaint was not answered Amount in Dispute: $93.50 Amount Settled: $0.00

Customer Complaint

5/11/2020

The flowers I ordered were nothing like the picture that they advertised . Poor quality of flowers! They showed a lot of roses in it and there was not one rose. When you try to call there is a recording saying they cannot answer. Left my phone number for them to call me back at their choice for the next day between 5-6:00 pm and they never called! Online you cannot get a hold of them to complain. They give you a minimum choice of your problem to pick from and then cut you short, you cannot talk to anyone or leave a message! Very disappointed! Especially for what I spent for a bouquet for my mother in la for Mother's Day! Embarrassing! Resolution Sought For people to know what kind of business they are running, your flower arrangement will not look like the picture they advertise, cheap flowers. Also when you check out they ad 17.95 on for service charge as you are checking out. Don't order from Avas!

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