When purchasing a rental car through Budget at the Kalamazoo/Battle Creek airport, we had to check-in at the Avis section and the check-in clerk Arnold was awaiting behind the desk. When we approached, we were not greeted, just asked for my driver's license. He then proceeded to check us out, did not notify us of the charges, did not go over anything about renting the vehicle or the rental agreement, he just handed me the agreement & told me to initial and sign. After the payment, he then handed us the keys and did not inform us on where the car was located or how to get there until we asked. Then when we proceeded to go the wrong way, he did not even bother to say anything. This was my first time renting a vehicle and the customer service I received was horrible. I will not go through Budget/Avis again and I will notify others of this experience as well and advise them to go elsewhere.
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