Ben's Lock & Key ratings, reviews and complaints - Locksmiths

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Ben's Lock & Key closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Ben's Lock & Key is a licensed Lock and Security Equipment Contractor with more than 20 years experience.

Primary Contact:	Bennie Castillo (Sole Owner)
Business Started:	1/22/1998
Social:

About Ben's Lock & Key

Mr. Bennie Castillo has worked in the locksmith field for over 47 years. He is well versed in all aspects of the business. Mr. Castillo specializes in the following fields:

Highly complex master keying system
High Security locks
Specialty lock installation
Extensive lock repair
Panic bar systems
Electric strike systems
Safes
and much more

Interested in Ben's Lock & Key?
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Licensing

California State Contractors License Board

Verified License

License Number: 962038
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Hardware, Lock, Window Control Contractor

Addresses:

1351 Church Street, Redlands, CA, 92374

Reputation Report

Ben's Lock & Key

Complaints and Resolutions

Other Information