Bertola Custom Home & Remodeling, Inc ratings, reviews and complaints - Home Improvements

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Bertola Custom Home & Remodeling, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Bertola Custom Homes and Remodeling will provide you with exactly what you’re looking for. From the basement, to the kitchen, to the master bedroom, there is no room that we can’t improve for you.

Primary Contact:	Joe Bertola (Owner)
Business Started:	7/1/2006
Social:

About Bertola Custom Home & Remodeling, Inc

Bertola Custom Homes and Remodeling is a locally owned contracting company. We have 10 years of experience in the contracting business and our expert carpenters are well-trained in all facets of home remodeling. We work with a talented group of architects, engineers and designers and can handle every aspect of your remodeling project. Whether you want a new addition or need some remodeling work from fire damage, you can trust the professionals at Bertola Custom Homes and Remodeling. We get the job done right and on time.

We are a certified green builder and provide custom cabinetry, storage solutions and basement solutions. We work hard to preserve natural resources and always put safety first. We also work with solar power units if you are looking to make the switch.

Interested in Bertola Custom Home & Remodeling, Inc?
Contact them directly!

Request Quote

Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration please contact Consumer Affairs & Business Regulation at http://www.mass.gov/ocabr/ or call (617) 973-8787.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Bertola Custom Homes

Bertola Custom Homes and Remodeling

Websites:
There are no additional web sites.

Contacts:

Customer Service

Ellen Pierce