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Best Engine Auto Repair & Machine Shop

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General Auto Repair Services

16630 Spruce Street
Hesperia, CA 92345
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(760) 662-5453

Contact us at (760) 662-5453 for hours.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/7/2016

Best Engine Auto Repair Inc, has stood behind their work 100% of the time.

On January 30, 2015, Best Engine Auto Repair Inc, did a complete engine rebuild on my 2003 Ford Ranger PU with a 4.0 engine. The engine ran very good, until at about 300 miles it developed an engine rattle at idle. I took it back to Best Engine and was told that it was a timing chain tensioner failure, and he would repair it under warranty. After it was repaired, the truck ran fine for another 3 or 4 hundred miles, when it suddenly broke down. I was driving in town at about 30mph in second gear when I heard a loud snapping sound and the truck suddenly lost power. I had the truck towed to Best Engine, and I was told that the left front timing chain broke. Best engine repaired the engine under warranty, and told me that they replaced the entire timing chain system from a different manufacturer, because of the re-occurring problem. The truck ran fine for 6 or 7 hundred miles, when it broke down again. This time, I was driving on the freeway at about 65 mph in 4th gear, when suddenly the truck began to lose power. I did not hear any noise at the time, just a loss of power. By the time I was able to get the truck off the freeway, the engine was still running, but had no power and idled very roughly. I thought that I might have had a problem in the fuel or electrical system. I had the truck towed to Best Engine, for diagnosis and repair. This time, I was told that the rear timing chain had broken, again Best Engine did the repair under warranty. On this repair, I was told that the repair was made with genuine Ford timing chain parts, because of the continued problems with the aftermarket parts. Since this repair was completed, I have driven the vehicle about 5 to 6 hundred miles with no issues. Best Engine Auto Repair Inc, has stood behind their work 100% of the time, and I have not had to pay any money at all for their additional parts or labor costs.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Best Engine Auto Repair & Machine Shop closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Best Engine Auto Repair, provides services for Autos, Buses, Trucks & RV's.

Primary Contact: Daniel Aguilar Serrano (Co-Owner)
Business Started: 9/3/2008
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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Daniel Serrano (Co-Owner)
Ricardo Acuna (Co-Owner)

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