Find a reputable business?

Reputation Report

Best Travel Store, Inc.

  2,146 inquiries |
Travel Agencies and Bureaus

694 West Foothill Blvd.
Monrovia, CA 91016
| Get Directions

(626) 256-1249

http://www.bt-store.com

Monday through Friday: 8AM - 6PM
Saturday: 10AM - 1:00PM
Sunday: Closed

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 4 reviews.

Write Review

View Customer Reviews

Complaint Experience

100%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/14/2014

DO NOT USE THEM

The officers of this travel agent are scammers. RUN AWAY FROM THIS ONLINE AGENT. DON'T USE THEM. I booked a flight from them to travel from April 21st to June 1, 2014 for a price of $1,489.90, less than an hour later I called to change the date from April 21st to May 29th for same the price on their website. First the sent an email that bank denied by credit card. I called bank right away and was informed my purchase was not denied. I later find out that was their way to hack up the price if I delayed on acting on the email. After I receive the E-ticket and try to reserve a seat I discovered that my ticket reads April 21st to April 29th. They charged the same amount for 8 days trip rather than six weeks trip. I contacted them by email, they called and left message on my voice mail and sent several emails promised to fix their error once I arrive at my destination with no charge to me. I contacted the airline myself tried to change the date but was informed that the agency will be the only one to make the change because it was a discounted ticket. After several emails and phone call I believe those SCAMMERS. After I arrived at my destination I contacted them, they completely changed tune and told me to do whatever I want to do. I end up making extra expenses of over $1000 in a foreign country to change my return ticket. I sued them in San Francisco Bay Area where I live after they refused to reimburse me. Initially they refused to accept my lawsuit, when they finally did, they talked tough that they will see me in court but then sent a letter to the court citing a paragraph in their website that they can only be sued in Los Angles County CA. RUN AWAY FROM THESE SHADY PEOPLE.

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$1,009.00

Total Amount Settled:
$1,009.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

1 complaints against Best Travel Store, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
1 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

Best Travel Store, Inc. is on online travel agency. We strive to provide the lowest airfares and operate a world-class travel reservation system.

Primary Contact: Daria Cadez
Business Started: 4/1/1992
Social:

Interested in Best Travel Store, Inc.?
Contact them directly!

Request Quote

Licensing

Seller of Travel Program (CA AG)

Verified License

License Number: 2065177
Status: Active

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Fareboom

Websites:

Contacts:

Yauheniya Timenovich
Theresa Jones (Accounting manager)
Customer Service
Lisa Smith (Administrative Assistant)
Ana Cadez (Owner)