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4 recent reviews
Best Travel Store, Inc.
Posted on 12/14/2014
DO NOT USE THEM
The officers of this travel agent are scammers. RUN AWAY FROM THIS ONLINE AGENT. DON'T USE THEM. I booked a flight from them to travel from April 21st to June 1, 2014 for a price of $1,489.90, less than an hour later I called to change the date from April 21st to May 29th for same the price on their website. First the sent an email that bank denied by credit card. I called bank right away and was informed my purchase was not denied. I later find out that was their way to hack up the price if I delayed on acting on the email. After I receive the E-ticket and try to reserve a seat I discovered that my ticket reads April 21st to April 29th. They charged the same amount for 8 days trip rather than six weeks trip. I contacted them by email, they called and left message on my voice mail and sent several emails promised to fix their error once I arrive at my destination with no charge to me. I contacted the airline myself tried to change the date but was informed that the agency will be the only one to make the change because it was a discounted ticket. After several emails and phone call I believe those SCAMMERS. After I arrived at my destination I contacted them, they completely changed tune and told me to do whatever I want to do. I end up making extra expenses of over $1000 in a foreign country to change my return ticket. I sued them in San Francisco Bay Area where I live after they refused to reimburse me. Initially they refused to accept my lawsuit, when they finally did, they talked tough that they will see me in court but then sent a letter to the court citing a paragraph in their website that they can only be sued in Los Angles County CA. RUN AWAY FROM THESE SHADY PEOPLE.
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Posted on 8/8/2014
I Leaned Towards Them for Their Reputation and Customer Service
I researched air fares on the internet for a multi-city international itinerary. I tried various meta-search air fare sites with Momondo being my favorite (which I found even better than Kayak, by the way). Momondo found me great fares at several online sites (such as cheapoair, smartfares and a couple of others) but I was reluctant to buy a ticket from any of those sites since they were not Better Business Bureau (BBB) accredited and had a poor BBB rating. Since the ticket I was buying was expensive, I set the bar that I would only buy a ticket from a BBB accredited travel agency. So I continued my search and found Best Travel Store and its sister site Fareboom. Not only did they have an A+ rating with BBB but, unlike other travel stores with cheap fares that have no physical address, Best Travel Store / Fareboom does actually have a physical store/office in Monrovia, California. My further online research indicated that they sold a sizeable number of tickets (35,000 in 2012 alone) and that their President was a former CCN International correspondent. Finally, I decided to “test” their customer service and spoke to their Operations Manager who came across as pleasant and courteous. He was the kind of friendly and helpful travel agent that is rare to find these days. Having had a pleasant overall experience, and comfortable that my online research indicated that this was a reputable company, I purchased my ticket with them. I would also like to point out that after I purchased my ticket, I called their Operations Manager, and again had such a pleasant customer service experience (to me this matters the most next to a good fare) that I will return to their site whenever I look to purchase air tickets again.
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