Book the Itinerary on May 7 for June 14 vacation oversees with Best Travel, travel arrangement was via Lufthansa but the 1st two legs of 3 legs flights were with United, the 1st leg was with regional United subsidiary from regional airport in Dallas (Love field)about 45 minutes away from DFW. On June 14 made it to the United counter and the only checking counter in a separate old building near Dallas Love field. The lone attendant checked my luggage and got me Boarding passes and went up to the security and continue to the small area with 3 gates, and a snack shop my flight suppose to depart from gate 30, at 3:53 (22 min to dep) as gate electronic display show, only a hand full of people were there, and a few more people by gate 29. My flight never came and display changed to new flight # and 5:20 I went by gate 29 and ask if my flight has been changed, but the same nice lady who checked me in at the counter said your flight just left from gate 29, no PA announcement, she claimed she called my name, but she could not pronounced my last name and she did not try my first name or she could look at and see me setting there watching gate 30, she felt bad but she could do nothing about it and I missed the flight and my entire vacation plan. Since Best Travel is not really an agency or not recognized by Lufthansa/United as travel agency like Price line, Orbits...Etc United and Lufthansa could not re-book my itinerary and I had to call BT and leave a message, within an hours a nice lady called me back and she said the earliest she can re-book me would be two days later and send me a credit card authorization for $976.00 in fare and re-booking penalty, had no other option to accept, signed and faxed in order to salvage my vacation and swallow destination penalties of tour and hotels....Etc. When I returned back, filed a complain with Lufthansa/United since my booking was by Best travel they referred me to BT but I was told the amount of $976 .00 was excessive. Travel Guard Insurance in which I purchased I recovered %55 and BT agreed to give credit back for $150. My gratitude to BCA for mediating the issues. I hope my experience would help your travel arrangement.
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