Big Screen Express TV Repair

Happy about the repair

My parents' big screen was having issues with power and a lot of the peripherals were going haywire. We called and Bruce answered and was basically trying to explain to us over the phone what he thought was wrong which was basically like a free estimate. He scheduled a time to come out and take a look that day. He arrived in the time interval he said he would and was very friendly and polite. He took a look over the TV and was very kind enough to explain to us what he believed to be the problem. He gave us options and explained the possible costs for what he needed to do. He didn't have the right parts with him but we didn't expect him to be a psychic and know to bring the exact part that would go with the TV. He said he would retrieve the part and come back on the following Monday (since it was the weekend.) He arrived that following Monday (again, as scheduled) and installed the part and even brought a couple of peripheral parts that presented problems as he was doing the fix. He discounted those peripheral parts because we were doing a slightly more expensive fix with a more costly part. We found out that he had driven all the way out to Culver City just to pick up that particular part. He gave us a very fair price and he was very upfront and honest about everything that was being done to the TV. He even discouraged us from making unnecessary fixes even though it would have made him more money. All around Bruce is a very very kind and honest person. He definitely knows what he is doing. He was also very pleasant to speak to while he was doing the repairs. He knows like 6 languages and has a very interesting background! I think as long as you show him respect he will show you respect also. It's not called the "golden rule" for nothing..

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