Big Screen Express TV Repair reviews

Happy about the repair

My parents' big screen was having issues with power and a lot of the peripherals were going haywire. We called and Bruce answered and was basically trying to explain to us over the phone what he thought was wrong which was basically like a free estimate. He scheduled a time to come out and take a look that day. He arrived in the time interval he said he would and was very friendly and polite. He took a look over the TV and was very kind enough to explain to us what he believed to be the problem. He gave us options and explained the possible costs for what he needed to do. He didn't have the right parts with him but we didn't expect him to be a psychic and know to bring the exact part that would go with the TV. He said he would retrieve the part and come back on the following Monday (since it was the weekend.) He arrived that following Monday (again, as scheduled) and installed the part and even brought a couple of peripheral parts that presented problems as he was doing the fix. He discounted those peripheral parts because we were doing a slightly more expensive fix with a more costly part. We found out that he had driven all the way out to Culver City just to pick up that particular part. He gave us a very fair price and he was very upfront and honest about everything that was being done to the TV. He even discouraged us from making unnecessary fixes even though it would have made him more money. All around Bruce is a very very kind and honest person. He definitely knows what he is doing. He was also very pleasant to speak to while he was doing the repairs. He knows like 6 languages and has a very interesting background! I think as long as you show him respect he will show you respect also. It's not called the "golden rule" for nothing..

Excellent Service

Our 3-year old Samsung LCD had had vertical lines running down it for months, but it would "warm up" after a while and pop back to normal, so we were holding off on doing anything about it. But when it started going back to the lines in the middle of watching a show, and turning into a green screen, and losing the signal, we figured it was finally time to go buy a new one. But, not wanting to fork over all that money, I looked on Yelp and found Bruce. We called him on a Friday afternoon and he made an appointment for the next day with a 2-hour window. Bruce was on time, clean, and respectful. He checked out the lines and told us what he thought it could be. He then laid it down on the couch with a blanket and opened it up. He showed us the different parts inside and told us what he thought could be the problem (and what new parts could cost), but first said he would try cleaning the T-con ribbon connector because that might've been the only problem (which would be cheaper than getting a new part). So he used some of his cleaning solution and reconnected the wire, and the lines were gone! Bruce is friendly, honest, thorough, clean, and timely. He comes with all his tools, and I liked that he stomped his shoes clean before coming in the house. He explained that he has been working on TVs and electronics for decades. He is a true professional. He also is a great conversationalist (but not overbearing). He will be the only guy we go to from now on with any TV issues. We recommend him highly and are so glad we found him!