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Big Top Market

182 inquiries |
Independent Grocery Stores

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3630 Clyde Park Avenue SouthWest
Wyoming, MI 49509-4093 | Get Directions

(616) 534-9671

http://www.bigtopmarkets.com

Company Rating

BBB

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/27/2020 Russell Charles B.

Unacceptable behavior that needs to be stopped. Have more professional people working

I was in the store trying to purchase some thing and a cashier told me so rudely I can't be in their store without a mask. I did not have a mask on due to a medical condition. She was loud and yelling at me in front of other customers shaking her head at me. Embarrassing me quite badly. Never took into consideration my condition. Continued yelling at me as I set my item down and was leaving the store. This behavior is totally unacceptable. She acted in a very unprofessional manner. Consider all ppl conditions due to the fact that people without masks are to be known to having a condition and not to embarrass them in front of many other people. Unacceptable behavior that needs to be stopped. Have more professional people working

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Big Top Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a grocery store.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Andy Colyer (Manager)

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