Biotab Nutraceuticals, Inc. ratings, reviews and complaints - Vitamins

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege ordering the product but then receiving multiple charges and shipments each month or that they returned the product and failed to receive a refund and continue to receive shipments. Many complainants report they specifically requested not to be placed on the monthly renewal program but were anyway without their consent. Most complainants allege customer service was inadequate at problem solving and in some cases customers report they were treated rudely. Some customers complain that despite the company providing refund offers they fail to receive it.~~The company responds to some complaints by issuing refunds or explaining their refund policy.

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Complaint Closing Statistics

0 complaints against Biotab Nutraceuticals, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of dietary supplements.

Primary Contact:	Adam Zwicker (COO)
Business Started:	3/15/2002
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company uses a questionable marketing method known as negative option cancellation. With this method products and services are sent to consumers unsolicited sometimes on a monthly renewal program and unauthorized charges appear on cerdit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for a credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. REview your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your credit card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Biotab Nutraceuticals

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