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Birch Gold Group, LP

 Member | 14,091 inquiries |
Gold, Silver, and Platinum Dealers

3500 West Olive Avenue Suite 730
Burbank, CA 91505
| Get Directions

(800) 355-2116

http://www.birchgold.com

Monday through Friday: 6:00 AM to 5:30 PM Pacific Time

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

proud-member

Proud member since 11/14/2011
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 3/30/2016

Very satisfied with purchase

Very satisfied with my purchase from Birch Gold Group. Thanks to Sam and Susan. They were really patient in explaining to me how to transfer my 401k into a gold IRA. It took some time to move the money over iinto my new account, but Susan was excellent at keeping me up to date on the status. I've been nervious about the stock market for a few years now. So now that my retirement is out of there and into gold (plus some silver) I'm feeling much more confident in my money! Thank to everyone at Birch Gold.

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Complaints and Resolutions

Total Amount in Dispute:
$307,340.00

Total Amount Settled:
$307,340.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Complaint Closing Statistics

2 complaints against Birch Gold Group, LP closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Birch Gold Group provides precious metal and coin investment and protective services since 2003. We will help you diversify your portfolio and gain financial peace of mind.

Primary Contact: Andy Klein (Marketing Manager)
Business Started: 1/29/2003
Social:
About Birch Gold Group, LP

Birch Gold Group is the precious metals company of choice for people who appreciate the personal touch and believe that integrity is still important. Our client satisfaction and record of service is exemplary and boast numerous accolades from current and past clients. Whether you’re a first-time precious metals investor looking to protect a modest few thousand dollars or an experienced, high-end platinum investor, we strive to provide you with superior service.

Birch Gold Group was founded upon moral and ethical principles. We consider it our responsibility to help our clients preserve and protect the purchasing power of their wealth regardless of the political whims and follies in Washington and beyond.
We will keep you updated on the growth of your portfolio by providing you with a monthly analysis of precious metals.
We encourage you to allow us to liquidate your holdings or a portion of your holdings when you’re ready, and we will not charge points or commissions on the liquidation. That said, we recommend that you hold your precious metals for three to five years to maximize growth potential; however, unlike CD’s or IRA‘s and 401K’s, there is no penalty for early withdrawal.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Adrineh Telime (Director of Customer Relations)
Jamie Lee (Client Services)
Stephanie Boehm (Marketing)