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Birch Gold Group complaints

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3500 West Olive Avenue Suite 730
Burbank, CA 91505 | Get Directions

(800) 355-2116

http://www.birchgold.com

Monday through Friday: 6:00 AM to 5:30 PM Pacific Time

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Total Amount in Dispute:
$204,812.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Birch Gold Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Birch Gold Group

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9/20/2020

RESPONSE: Agreed to make an adjustment Amount in Dispute: $204,812.40 Amount Settled: $0.00

Customer Complaint

8/26/2020

BBG misleads people into converting their traditional IRA accounts into a coin-backed IRA. This IRA push (boldly in all their promotions)is what convinces people that are in "safe hands" when in fact BBG massively overcharges ( above the buyback market price) for these so-called collectible coins. On Friday May 29, 2020 I was persuaded by a Mr. Matthews of BBG to only spend 10 of my IRA funds on silver rounds at $21.73 per oz. (silver spot price was @$17) even though I originally wanted to buy a larger amount of the silver rounds. Today the silver spot price is @$27. He said and persuaded me that the the "Collector Coins" 2oz. Twin Maple Leaf Canadian Coins at $69.18 would be worth more in the future. I bought 2961 2oz. Coins for $204,812.37 the major portion of my IRA. Now I know that is not true. BBG pushes the sale of these "coins" for the Big Profit on the day of sale and buy them back at a lower price when you are ready to sell. Less than one business day Monday June 1, 2020 I contacted BBG to reconsider the purchase of the 2oz. Coins and was told I could not change the order. It has been 14 weeks since and I have not received the over priced 2oz. coins. BBG makes it it's business by way of slick promotions and omissions in their sales talk to take a huge cut off the top of a person's IRA during the sale conversion. I was totally mislead and lied to. No person in their right mind would fall such scheme unless mislead. Resolution Sought I would like my entire initial investment of $204,812.37 returned to my IRA Strata Trust Fund account.

Company Response

9/4/2020

Here at Birch Gold Group, we pride ourselves in educating our customers, prior to any purchase being finalized, on precious metals, pricing, and any shipment delays due to uncontrollable circumstances such as COVID-19. We are sorry to hear that there was a misunderstanding, but we are happy to report that we have since been in contact with Mr. Orrico and have resolved all of his concerns to his satisfaction.

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