318 inquiries | Skin Care Products Retail
(800) 574-6159
http://www.skincareonlineoffer...
Customer Service (800) 745-2795Monday - Friday: 9:00 am - 5:00 pm EST
Company Rating
AAA
Customer Reviews
based on 3 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Black Diamond Serum trial offer- A big Scam
I saw an offer for the free trial package of black diamond serum online. The ad says all you pay is 2.99 for shipping and handling. They charged my credit card twice for 99.98 during the same month. Upon calling I found out that this was not a free product at all if you dont call within 14 days they will charge your card and will keep on sending you bottles and charge around 100 dollars each time. This has never happened to me before. I was quite freaked out, called my credit card company and cancelled the card. They told me to ship the item back and they will refund the money after charging me $ 15.00 restocking fee for each item and additional shipping and handling 10.00 for each bottle. This company is a Total Scam. Once they get their hands on anyone's credit card number, they will keep charging 100.00 till you actually discover. And by the time I found out, these people already charged my account around 200.00 dollars.
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BCA's Summary and Analysis:
Complainants allege bait & switch advertising unauthorized charges and inadequate disclosures concerning the terms and conditions of the offer. Customers complain they agree to a trial offer for skin care products only paying $4.99 shipping and handling fees. They later are charged $99.99 and sent additional shipments without authorization. Complainants further allege they have difficulty contacting the company for a refund or to cancel within the trial period.
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Company Info
Black Diamond Skin Serum is a company that sells skin and anti aging products.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company runs third party pop up ads on other websites such as Amazon offering trial shipments of their skin care products for only $4.99 for shipping and handling charges. Customers complain that later they incur an unexpected charge on their credit or debit card in the amount of $99.99. ~~With this marketing method products and services are sent to consumers unsolicited and unauthorized charges appear on credit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~~Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable. ~
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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