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Black Steals

  5,616 inquiries |
Online Retailers

145 County Avenue
Secaucus, NJ 07094
| Get Directions

http://www.blacksteals.co

Company Rating

F

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Customer Reviews

based on 36 reviews.

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Complaint Experience

22%

Complaint Resolution Index (CRI)

111 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/28/2022

Ordered my merchandise more than 2 months ago and still haven't received it or got my refund

Worst customer service ever I called the number they never answer I emailed them and all they tell me is that they're backed up I ask for a refund and they told me the same thing did they will contact me as soon as they can I still haven't been able to speak to anybody do not buy from this company all they do is take your money and give you dumb excuses why your merchandise hasn't been received

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Complaints and Resolutions

Total Amount in Dispute:
$4,773.00

Total Amount Settled:
$97.00

Complaint Experience

22%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

111 complaints against Black Steals closed in last 3 years.
Complaints Type of response
2 Making a full refund, as the consumer requested
0 Making a partial refund
23 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
86 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is an online retailer.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

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