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Black Steals complaints

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145 County Avenue
Secaucus, NJ 07094 | Get Directions

http://www.blacksteals.co

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Total Amount in Dispute:
$4,696.00

Total Amount Settled:
$0.00

Complaint Experience

37%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

35 complaints against Black Steals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
20	Unanswered

35 complaints against Black Steals

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11/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,130.91 Amount Settled: $0.00

Customer Complaint

10/10/2022

I ordered one speed loader and they charged me for 127. i emailed a person named Katie G since June of 2022. she stopped emailing me in October 2022. Always telling me she sent it to her supervisor and hope i understand. I have not received a refund or the product. I was ripped off, and now my family has to deal the loss of over 3,000 dollars. Resolution Sought I want a full refund of my hard earned money.

5/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $17.06 Amount Settled: $0.00

Customer Complaint

4/15/2022

I ordered a product from them and haven't heard from them or received any package yet Resolution Sought Just wanted my money back

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