Bluestem Brands, Inc.

  • Category:
  • Address:
    7075 Flying Cloud Drive
    Eden Prairie, MN 55344-3532
  • Phone:
    (952) 656-3700
  • Website:
  • Social:
    Bluestem Brands, Inc. on Facebook Bluestem Brands, Inc. on Twitter 
  • Hours:
    To Order: 24 hours a day, 7 days a week; Customer Service: Monday - Friday, 8 a.m. - 8 p.m. CT
  • Primary Contact:
    Customer Service
  • Business Started:
    9/11/2002

This company's business is mail order and catalog.

700 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
F

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
11Making a full refund, as the consumer requested
1Making a partial refund
49Agreed to make an adjustment
3Refusing to make an adjustment
53Refuse to adjust, relying on terms of agreement
3Unanswered
0Unassigned

Total: 120 complaints

Complaint Experience

95%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the bu...Read more

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

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