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BMW of Buena Park

  482 inquiries |
New Car Dealers

6750 Auto Center Drive
Buena Park, CA 90621
| Get Directions

(714) 994-8100

http://www.bmwbuenapark.com

Sales: Mon. - Sat. 9am - 9pm; Sun. 10am - 8pm
Service: Mon. - Fri. 7am - 7pm; Sat. 8am - 5pm

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Total Amount in Dispute:
$11,297.00

Total Amount Settled:
$1,297.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.


Complainants generally allege excessive delays in completing repairs or that the company charges excessive amounts for estimates. Specifically customers state the company performs work over the price of the original estimate without authorization. One complainant alleges the company refused to return a downpayment when financing problems occurred. The company responds to some complaints by reducing repair costs to conform with original estimate amounts. In the case of the claim that the company refused to return a purchase deposit the company responded by advising that the customer failed to produce promised paperwork and indicated their position remained that no adjustment would be made. This response did not address the complainants allegations and was returned to the company for re-consideration. A few complainants are not satisfied with the company's responses claiming misinformation was provided concerning repair procedures or financial responsibility. Other complaints are unanswered.

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Complaint Closing Statistics

2 complaints against BMW of Buena Park closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Shelly BMW offers the sale of new BMW's, certified pre-owned BMW's, used cars, financing, leasing, parts department and service department.

Primary Contact: Kevin Oliff (General Manager )
Business Started: 12/4/1998
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law provides for specific rights when obtaining automobile repair service such as: the right to a written estimate for repair work; the right to a detailed invoice of work performed and parts supplied; the right to the return of replaced parts if requested at the time work is authorized; the right to ask the manager questions about these matters; and the right to direct unresolved questions about service work to the Bureau of Automotive Repair. All auto repair shops must be registered with the Bureau of Automotive Repair (BAR) and should display a sign disclosing their registration along with your rights as a consumer. If you don't see a sign ask for it. All repair shops must provide a written estimate before repairs begin which includes prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work you can contact the BAR at 800-952-5210 or visit their website at www.dca.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Buena Park Eurocars LLC
Shelly BMW
Shelly B M W

Websites:

Contacts:

Mike Rich (General Manager)
Sam Kashani (Service Director)
Steve Rudkin (General Manager)
Axel Rodriguez (Pre-Owned Sales Manager)
Brandon Goodermont (General Sales Manager)

Other Categories:

Addresses: