Total Amount in Dispute:
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Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Our complaint history for this company shows the company gave proper consideration to complaints presented to them.
Complainants generally allege excessive delays in completing repairs or that the company charges excessive amounts for estimates. Specifically customers state the company performs work over the price of the original estimate without authorization. One complainant alleges the company refused to return a downpayment when financing problems occurred.
The company responds to some complaints by reducing repair costs to conform with original estimate amounts. In the case of the claim that the company refused to return a purchase deposit the company responded by advising that the customer failed to produce promised paperwork and indicated their position remained that no adjustment would be made. This response did not address the complainants allegations and was returned to the company for re-consideration. A few complainants are not satisfied with the company's responses claiming misinformation was provided concerning repair procedures or financial responsibility. Other complaints are unanswered.
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