Total Amount in Dispute:
$11,797.00
Total Amount Settled:
$1,297.00
Complaint Experience
67%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.
However, the company failed to respond to one complaint.
Complainants generally allege excessive delays in completing repairs or that the company charges excessive amounts for estimates. Specifically customers state the company performs work over the price of the original estimate without authorization. One complainant alleges the company refused to return a downpayment when financing problems occurred.
The company responds to some complaints by reducing repair costs to conform with original estimate amounts. In the case of the claim that the company refused to return a purchase deposit the company responded by advising that the customer failed to produce promised paperwork and indicated their position remained that no adjustment would be made. This response did not address the complainants allegations and was returned to the company for re-consideration. A few complainants are not satisfied with the company's responses claiming misinformation was provided concerning repair procedures or financial responsibility. Other complaints are unanswered.
Read More
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
File Complaint