Board Ford, Inc. ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege disputes with the terms of the contracts, failure to honor the interest rate quoted and requests for more money to finance contracts. Others allege the company fails to honor vehicles at the advertised price, fails to return downpayments and trade in vehicles when financing falls through. Some customers complain that the company fails to pay balance due amounts on existing lease or vehicle contracts as agreed, resulting in harassment by their finance company and negative entries on their credit reports. A few customers complain vehicles are not properly repaired and that company personnel treated them rudely.

The company responds in some cases by providing refunds, explaining they no longer advertises prices in the newspaper, or paying off old vehicle contracts as agreed. In other cases, the company cancelled contracts, offered to rewrite contracts, explained the terms of the contract, or repaired vehicles. Some complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Board Ford, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business isproviding the sales of new and used automobiles, auto parts, full service repair, plus paint and body shop.

Primary Contact:	Kathryn Morrow (Customer Relations Manager)
Business Started:	9/13/1968
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Board Ford, Inc.?
Contact them directly!

Request Quote

Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When purchasing a new or used vehicle, if financing falls through, the dealer is required by law to unwind the sale transaction by cancelling the contract, and returning any and all money or trade in vehicles given in consideration of the transaction. The customer returns the vehicle without penalty or obligation. Remember, you do not have to agree to higher interest rates or added on charges if the interest rate you agreed to cannot be financed.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Used Car Dealers

Reputation Report

Board Ford, Inc.

Complaints and Resolutions

Other Information