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9601 South Meridian Blvd
Englewood, CO 80112
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(833) 502-6678

http://www.boostmobile.com

7 days a week: 4:00am - 9:00pm PST

Company Rating

F

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Customer Reviews

based on 11 reviews.

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Complaint Experience

2%

Complaint Resolution Index (CRI)

263 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/24/2022

Boost Mobile are OUTRIGHT THEIVES

Boost Mobile / Boost Worldwide - Service Plans I prepaid for a years worth of service. They were unable to port my phone number as promised. I didn't receive a sim card for 3-4 days to even begin to activate my account. After numerous calls and countless hours on the phone with them they could not port my phone number. I was told I had to wait 2-3 days for it ti take effect. So all told I lost a week of my service time based on their information. I asked to speak with a supervisor 3-4 time ans I was hung up on every time! I requested a refund of MY MONEY on the 8th and 9 day but nobody acted upon my request. When I finally had someone to refund my money they told me the account was cancelled without notice and the money taken. I'm out of over $100.00 and I never received any service! They refused to credit or return it. I view them as outright crooks. Combined with making customer service nearly impossible and very difficult this company should be avoided big time. The bottom line is they create a mine field so they can keep your money without service in return.

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Complaints and Resolutions

Total Amount in Dispute:
$208,340.00

Total Amount Settled:
$0.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

263 complaints against Boost Mobile closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreed to make an adjustment
1 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
257 Unanswered

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Other Information

Company Info

Boost Mobile, LLC offer wireless phone and nationwide wireless services with no long term contracts.

Primary Contact: Stephen Stokols (Executive Vice President)
Business Started: 9/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Boost Infinite
DISH Wireless LLC
Boostmobile
Virgin Mobile USA

Websites:
There are no additional web sites.

Contacts:

Chris Gallegos (Corporate Case Manager)
Customer Service
Lacretia Taylor
Loretta Valerio (Executive Escalations)

Other Categories:

Addresses: