Brake Masters

File a formal complaint and investigate.

I took my car in for a second opinion on my brakes. The first inspection was at a new tire retailer who informed me that I needed new rotors and brake pads. I thought I would get a second opinion from Brakemasters. They told me the control arms upper and lower we bad. Not once did the manager have me go back and look at it while it was supposedly hoisted up. The only thing he did was have the mechanic drive to where I was standing put the brakes on and this strange thing can out of the rim... to me it looked like it was a grabber that you would use to pick up cans from a high cupboard. The manager told me he already knew what was wrong with it. Didn't want to hear anything more that I had to say. He gave me an estimate of 1,100.00 but told me he would cut me a deal by taking a 100.00 off the estimate. When I questioned him as to whether it would be safe to drive home. He said he wouldn't advise it. I applied for there 90 day financing which was declined. I feel like this shop was trying to do something to my car that wasn't even the problem. I am a 54 year old disabled woman and felt like they were taking advantage of me. I refused their service and had my car towed home on a flat bed. I got a hold of a mechanic and he looked at my car and said there was nothing with upper and lower control arms that they said were bad. I have only lived in AZ for two years initially from Lincoln Ne. The business practices of this business are very questionable!

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