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Brinks Home Security

  1,616 inquiries |
Burglar Alarms and Monitoring Systems

1990 Wittington Place
Farmers Branch, TX 75234
| Get Directions

(800) 447-9239

Contact us for hours of operation.

Company Rating


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Customer Reviews

based on 2 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/6/2019

Alliance helped resolve my dispute quickly

Alliance helped me resolve my dispute with Brinks home security. My account will finally be cancelled. Thank you Alliance!

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

66 complaints against Brinks Home Security closed in last 3 years.
Complaints Type of response
4 Making a full refund, as the consumer requested
1 Making a partial refund
35 Agreed to make an adjustment
1 Refusing to make an adjustment
6 Refuse to adjust, relying on terms of agreement
19 Unanswered

Other Information

Company Info

Brinks Home Security secures residential and commercial customers through highly responsive, home security solutions that are backed by expertly trained professionals.

Primary Contact: Customer Care
Business Started: 12/1/1991

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In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.)

These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit or email and you may also contact the BSIS by calling (916) 322-4000.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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LiveWatch Security LLC



Customer Service
Elizabeth Dominguez (Manager of Executive Response Team)
Jason Bostic (Executive Response Team Analyst )
Jason Keith (Director of Dealer Development)
John Mejia (VP of Customer Service)