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Burlington Stores, Inc.

54 inquiries |
Department Stores

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1830 Route 130 North
Burlington, NJ 08016 | Get Directions

(714) 842-4227

http://www.burlingtoncoatfacto...

Company Rating

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Customer Reviews

based on 3 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

6 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/12/2023 Joseph G.

she was extremely unprofessional and I would like to be able to shop in the store with out the fear of being harassed

I was in the store shopping for a new hat when the store security approached me and said that I needed to leave the store, so I left and I called to talk to the manager to find out why, I got a woman named Olga on the phone and she admitted that she was the one who had me leave the store but when I asked for an explanation she slammed the phone down and hung up on me. I tried calling back and she answered and hung up on me again, I tried calling her back again and she hung up on me again and after that she would not answer the phone anymore. I have no idea why she is treating me this way it really hurt my feelings I just wanted to buy the hat that I picked out. I would like Olga to be removed from her position, she was extremely unprofessional and I would like to be able to shop in the store with out the fear of being harassed

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Complaints and Resolutions

Total Amount in Dispute:
$345.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

6 complaints against Burlington Stores, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Burlington Coat Factory is a national retail chain which offers current, high quality, designer merchandise at prices up to 70% below those at other department stores.

Primary Contact:	Corporate Compliance Officer
Business Started:	1/1/1970
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Gallagher Bassett Services, Inc.

Burlington Coat Factory

Websites: