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BusinessETouchCRM

274 inquiries |
Business Services

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930 Hideout Street
Helena, MT 59601 | Get Directions

(406) 558-4093

http://www.businessetouchcrm.c...

Contact BusinessETouchCRM for their hours of operation.

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/30/2015 Bob P.

Loses data too often to be useful

In sales everything is about ROI, right? Well, this CRM is NOT WORTH the money at all. When you are developing leads in a pipeline, especially in a longer sales cycle, ongoing notes are critical to success. However, this CRM randomly deletes stored data (seemingly at will), and then to access their back up, they wanted to charge me, seriously? Your inefficient program loses my data and I have to pay to restore it? I have switched to Insightly and it crushes this, oh and their free account allows 2500 records, and a paid account is less per month then ETouch. Being in sales over two decades, I can say without hesitation this; Business ETouch is has been a colossal waste of my time and money.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against BusinessETouchCRM closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

BusinessETouchCRM specializes in complete CRM services, drip email campaigns, auto responder and email marketing platforms.

Primary Contact:	Marc Montgomery (Owner)
Business Started:	11/10/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Business ETouch CRM

Websites:
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Contacts:

Customer Service

Other Categories:

Management Consultants

Marketing Consulting Services

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