C & E Appliance Service Repair, LLC

If I could give zero stars I would

DO NOT USE THEM We had them come out and look at dishwasher back in Nov 2020, they told us that the flood sensor was broken and to not use it and they would have to order the part to replace. We have a warranty so our warranty company hired them. We found out later that they never put in an official order for the part until three weeks later on Dec 14 2020, when we first reached out to see if they an update on when we would receive this part. We then reached out multiple times from the end of December to January 2021. They never could officially tell us when we would get this part delivered, or when we could expect to get our dishwasher fixed. When my husband called mid January to see if there was an update, a guy named Hector answered and told him that "we have a warranty and we are getting it fixed for "free" so we should be patient" . We had already paid them $100 to come out and see what was wrong and Hector also informed us the part costs is approximately $30, this was going on THREE months without a dishwasher and no indication of when we could expect it to work again. This is a 2019 Samsung dishwasher just for reference (no fancy or old dishwasher that would be hard to find a part for). We finally got fed up by the end of January and hired someone else to come out and look at it for us. The new company figured out that it wasn't the flood sensor that was even wrong with the machine and we had our dishwasher fixed and running the next week. PLEASE do not use. They also said they had people waiting since September of 2020 when I called in January 2021 who still havent gotten their appliances fixed. They do not care about their customers at all- and the audacity for them to tell us to be patient because we have a warranty (WHICH WE PAY FOR) and we are getting it fixed for "free" after we paid $100 for a $30 dollar part that wasn't even the problem to begin with is ABSURD.

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