Complaints for California Contractors Supplies, Inc. in Van Nuys, CA

7729 Burnet Avenue
Van Nuys, CA 91405 | Get Directions

(818) 785-8823

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege high pressure sales tactics receipt of unordered merchandise and misrepresentations during sales. Other complainants allege after agreeing to a free trial offer they were billed for services without authorization the company makes repeated calls and solicitors are rude.~~The company generally responded by apologizing and explaining CCS uses independent telemarketing companies to solicit orders for its products and denying any direct responsibility for sales tactics used. In most cases the company agreed to issue refunds for the product and call tags for pick up of unordered merchandise or make other adjustments as warranted.

Complaint Closing Statistics

0 complaints against California Contractors Supplies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

California Contractors Supplies, Inc. complaints