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Callaghan Masonry & Building Restoration complaints

118 Sumner Street #1
Quincy, MA 02169
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(857) 244-9318

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Total Amount in Dispute:
$1,350.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Callaghan Masonry & Building Restoration closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Callaghan Masonry & Building Restoration

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12/15/2020

RESPONSE: Complaint was not answered Amount in Dispute: $1,350.00 Amount Settled: $0.00

Customer Complaint

11/17/2020

Had some masonry work on my stairs done in April and some cracks were observed in September. Since then, I have called the company over a dozen times, left three text messages and spoke to the owner twice. On both occasions Bernard told me that he would come out to look at the problem and come back to make the repair. Since then, I have filed a complaint with the BBB and, as of now, he hasn't .responded to either of us. Any company that doesn't have pride in their work and lies to its customers should be avoided. Extremely, disappointed with being lied to, not getting the decency of a response and not having the repair made as promised. Resolution Sought Make the promised repair

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