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Callaghan Masonry & Building Restoration

Member | 1,104 inquiries |
Masonry Contractors

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894 Whitman Street
Hanson, MA 02341 | Get Directions

(857) 244-9318

https://www.bcallaghanmasonryi...

Monday -Saturday 7:00am - 7:00pm

Company Rating

AAA

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Customer Reviews

based on 6 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

Proud member since 10/10/2022
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 11/16/2020 ROBERT A.

company refuses to repair work that was done

Had some masonry work on my stairs done in April and some cracks were observed in September. Since then, I have called the company over a dozen times, left three text messages and spoke to the owner twice. On both occasions Bernard told me that he would come out to look at the problem and come back to make the repair. Since then, I have filed a complaint with the BBB and, as of now, he hasn't .responded to either of us. Any company that doesn't have pride in their work and lies to its customers should be avoided. Extremely, disappointed with being lied to, not getting the decency of a response and not having the repair made as promised.

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Complaints and Resolutions

Total Amount in Dispute:
$1,350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Callaghan Masonry & Building Restoration closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Callaghan Masonry & Building Restoration performs full service residential and commercial stone and brick restorations and repairs with a creative approach that combines old-fashioned trade principles with impeccable customer service.

Primary Contact:	Bernard Callaghan (Owner)
Business Started:	1/1/1990
Social:

About Callaghan Masonry & Building Restoration

Hailing from Ireland, where construction has stood the test of time, owner Bernard Callaghan mastered the art of masonry. Bernard and his team of craftsmen have been applying & growing that expertise in Boston & Eastern Massachusetts for over 25 years.

Whether it's historical preservation or restoration, achitectural detailing or new construction, Callaghan Masonry combines your desires with their know-how & professionalism to create your unique vision. From patios to chimneys to building restorations-all types of masonry, big or small, old or new.

Interested in Callaghan Masonry & Building Restoration?
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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact Massachusetts Office of Consumer Affairs & Business Regulation https://services.oca.state.ma.us/hic/licenseelist.aspx or call (617) 973-8700.

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact Massachusetts Executive Office of Public Safety and Security at http://www.mass.gov/eopss/ or call (617) 727-7775.

This company's license number is CS-078230.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Bernard Callaghan Masonry Inc.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Paving Contractors