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21700 Oxnard Street, Suite 600Woodland Hills, CA 91367Phone: (800) 510-9594Contact: Siniva Walker - Office ManagerCompany ID: 13212501
The grid below includes a brief summary of complaints and the company's response,
if available. In some cases, the grid may include all complaints against the company.
How does BCA rate
Capital Gold Group, Inc.?
View the comprehensive report to see if there are any compaints filed against the business, their rating and other special advisories.
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The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.