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Car Max Auto Superstores, Inc.

286 inquiries |
Used Car Dealers

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12800 Tuckahoe Creek Parkway
Richmond, VA 23238 | Get Directions

(800) 519-1511

http://www.carmax.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

56 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/9/2022 Treba D.

Practice better customer service. Just cause I'm gay doesn't mean I'm not human. And all the staff there need something to do instead sitting around a

I purchased a 2012 Jeep compass from CarMax Inglewood 1 month ago. I got a phone call from CarMax stating I didn't finish the paperwork. I decided to go in to dealership and finish the paperwork. I get there the guy at the front desk was very pushy to me I didn't finish my question. He pointed left. I get to the office it's one man that's being dealt with and I'm waiting and waiting and waiting now I getting irritated. Then they take some other guy next to me . So when the lady finally helped me . She was speaking to me as if I was a child. So I went over to the manager he was the same. the bottom line is I WILL NEVER USE OR REFER ANYONE TO THIS dealership they are rude disrespectful racists' AND not LGBTQ friendly at all. And the car I bought was a lemon $1900 later I made it look and run like a CAR.

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Complaints and Resolutions

Total Amount in Dispute:
$498,542.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

56 complaints against Car Max Auto Superstores, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
55	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Car Max Auto Superstores is a Fortune 500 company. We sell quality used & new vehicles at a low no-haggle price. Great customer service!

Primary Contact:	Customer Relations Department
Business Started:	9/1/1956
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

CARMAX LAX LOS ANGELES

Car Max Super Stores

CarMax

Websites:
There are no additional web sites.

Contacts:

Expense Payables