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Cartan Tours, Inc.

  812 inquiries |
Travel Agencies and Bureaus

1334 Parkview Suite 200
Manhattan Beach, CA 90266
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(800) 874-1996

http://www.cartan.com

Please contact the business for hours of operation.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/30/2015

2015 Rose Parade

When we found out that the Lakota West Marching Firebirds were invited to march in the 2015 Rose Parade we were extremely excited since our 2 grandchildren march in this band. I immediately started looking for a tour with good seats. When I called Cartan they assured me they had the very best seats of any tour company. So we decided to pay a little more and get the best seats. When we arrived to check in at the hotel we were again reassured that our seats were going to be fantastic. Nothing could have been further from the truth. We were not seated where we were told and Cartan's only response was to say they were sorry and they were going to look into what happened. Well they can look into it all the want but the cold hard truth is that Cartan ruined a once in a lifetime event for us with our grandchildren. We would never recommend this tour company to anyone based on our personal experience.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Cartan Tours, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Cartan Tours is a travel company specializing in Olympic and Fifa World Cup experiences. The goal of Cantan Tours is to provide their clients with exceptional service and customer support and quality travel programs,

Primary Contact: Bonnie Keilbach (Program Mgr)
Business Started: 9/11/2000
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Cartan Travel, Inc.
Health Quest Travel
Mind Body Travel
Cartan Tours Inc

Websites:

Contacts:

Julie Gentges (Vice President of Operations)
Owner
Don Williams (Vice President)

Other Categories:

Addresses: