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CenturyLink, Inc.

1,220 inquiries |
Internet Service Providers

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100 CenturyLink Drive
Monroe, LA 71203 | Get Directions

(877) 787-3987

http://www.centurylink.com

Orders: Monday-Friday 7 a.m.-9 p.m. ET

Company Rating

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Customer Reviews

based on 4 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

104 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/21/2020 Keith H.

Customer service and service needs help.

I have not had internet service 24/7 for about 3 months now back in April I believe that the service would be interrupted and it would come back on in say 30 minutes I could call and tell CenturyLink about the problem they would do something on their end and I'd have uninterrupted service have perfect service for about 24 hours then it would go back to disconnect and you couldn't get anyting do call them do everything in the world that they wanted me to do and it would just it would be 30 minutes or an hour with them on the phone to get reconnected but once that happened I had perfect service for about 24 hours and I've called two and three times per week and it's the same thing I've got poor it's interrupted all the time you can't get back online you got a they sent me different modems I finally sent a technician last week he said he found something in the line and the internet line that comes to my house but again after he left it work perfect for 24 hours I thought they had a carrot again but it goes right on back to I just I finally called up in and tried to cancel the account today and I'm going to send these router modems back and I hope I get credited for him but anyway they are just if you can talk to somebody from CenturyLink that understands my English it seems to be okay but when I communicate with someone wherever they're located at and it takes three or four tries for them to understand three or four words it just it's just bad business as far as I'm concerned.

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Complaints and Resolutions

Total Amount in Dispute:
$28,071.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

104 complaints against CenturyLink, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
101	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We are the third largest telecommunications company in the U.S. with services offered to consumers and businesses in 37 states. Services include High-Speed Internet, Voice, Digital Television, Home Security, Managed Services.

Primary Contact:	Glen F. Post III, CEO/President (CEO/President)
Business Started:	1/1/1930
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

GulfTel Communications

Qwest Communications

Centurytel, Inc

Century Link

Websites:
There are no additional web sites.

Contacts: