ChangeMyRate.com® A Mortgage Corporation ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ChangeMyRate.com® A Mortgage Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We offer the following popular loan options for both purchase and refinances: 30, 25, 20, 15 & 10-year fixed-rate mortgages and Adjustable Rate Mortgages (ARMs).

Primary Contact:	Jackie Graves (President)
Business Started:	1/29/1991
Social:

About ChangeMyRate.com® A Mortgage Corporation

Our Home Loan Experts listen to your unique situation and guide you to the best decision. We specialize in mortgage lending and providing financial information on loans all via electronic means. Our Promise With every client, every time, we deliver on the promise to make this your best mortgage experience ever. A real person answers the phone when you call and we'll return your calls within one business day. Your happiness is our #1 priority. We provide a checklist of documents you'll need and we set realistic expectations upfront so there are never any hidden fees or other surprises. Our goal is to be your Broker for Life. When you choose us, you'll learn why our clients say they would recommend us to family and friends. Wondering about closing? Don't worry - we'll meet you on your terms Home, office, coffee shop - you tell us where you want us to be.

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Licensing

California Department of Real Estate

Verified License

License Number: 01523445
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

ChangeMyRate.com®

Changemyrate.com, A Mortgage Corporation

Number1AgentsUSA.com

ChangeMyRate.com® Properties

Websites:
There are no additional web sites.

Contacts: