I was having problems with my TWC remote. Mr. Craig Scurlock of Time Warner Cable called me and made an appointment to see me the same morning. When he arrived he did his due diligence to understand the problem with my remote control. He went to Target where I bought the Element HDTV to research the matter further. He found out that each code listed in the Element Guide for TWC only works with certain model remotes and certain model Element TVs. And, the same is true with TWC Guide, certain TWC remotes work with certain Element HDTV models. If you are not as savvy as Mr. Scurlock there is no place to find this information. Mr. Scurlock exhausted every possibility and then some to not only find a remedy, but a solution that would allow normal function and no additional discomfort to this disabled elderly. He is the only one who had the curiosity and character to diagnose the problem and make the concerted effort to fix it. He left me with a remote device that allowed my RA disfigured hands to navigate this remote with large flat buttons. He listened and cared. The bottom line is the model remote and my model TV cannot be in sync. Mr. Scurlock had suggested to return the Element TV and he would take me to Best Buy to purchase a more adaptable TV. As I was in no condition to accept his most generous offer, I declined. Thank you for bringing this nightmare to a close.
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