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Choice Home Warranty

  1,502 inquiries |
Homeowner Insurance and Warranty Services

1090 King Georges Post Road Bldg 10
Edison, NJ 08837
| Get Directions

(888) 531-5403

http://www.choicehomewarranty....

24 hours a day, 7 days a week at (888) 531-5403.

Company Rating

F

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Customer Reviews

based on 4 reviews.

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Complaint Experience

80%

Complaint Resolution Index (CRI)

126 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/6/2020

Not promote or advertise to homeowners about providing assistance if not done in a timely manner. What the issue was heat to wait 2 days for service?

I recently called about a minor electrical problem. I was told it could take a minimum of two hours to get a call but could be up to 24 or 48 hours. After four hours without hearing from them I called back to cancel. The person I spoke to said they scheduled me service Sunday at 2 two days after l called. I asked what if the problem required immediate attention. I was told they were not an emergency service. Why pay for service that doesn't provide help in timely manner plus there is a $60 dollar charge for someone to come.

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Complaints and Resolutions

Total Amount in Dispute:
$48,164.00

Total Amount Settled:
$45,563.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

126 complaints against Choice Home Warranty closed in last 3 years.
Complaints Type of response
11 Making a full refund, as the consumer requested
10 Making a partial refund
58 Agreed to make an adjustment
3 Refusing to make an adjustment
24 Refuse to adjust, relying on terms of agreement
19 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Choice Home Warranty offers a wide array of warranty plans for homeowners, real estate professionals, buyers and sellers.

Primary Contact: Customer Service
Business Started: 6/2/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

CHW Group, Inc.

Websites:

Contacts:

David Bailey (VP Customer Service)
E. Broadnax
Paul Cassidy (Vendor Relations Manager)
Tracy Mleczynski (CHW Customer Advocate)
David Seruya (Pricipal)

Addresses: