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Chumba Casino complaints

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548 Market Street # 73140
San Francisco, CA 94104 | Get Directions

http://www.chumbacasino.com

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Total Amount in Dispute:
$29,662.00

Total Amount Settled:
$0.00

Complaint Experience

57%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Chumba Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

7 complaints against Chumba Casino

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10/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $24,000.00 Amount Settled: $0.00

Customer Complaint

9/26/2023

I started playing sweepstakes online on a website called Chumba Social Sweepstakes. You play for real sweepstakes entries and win real money . You also have to be verified before redeeming any winnings. I was verified last year. 2022. Seven days ago I won the jackpot of 24000 , I redeemed the winnings correctly, the process is suppose to have your sweepstake winnings first verified and reviewed before letting you receive your winnings to your bank account . It says in black and white on the website that it takes 1-2 days to be reviewed and processed. My winnings have been just sitting in pending status for over a week now . And every time I email support I get the same generic response and nothing changes . Resolution Sought Process my winnings I won fair and square, into my bank.

12/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/25/2022

I am filing a complaint against Chumba Casino because i been trying to resolve a issue with them for over a year. I played they online games and they just blocked me, according to them that there is serval emails that i do not have the knowledge of under my name. They claim that I'm associate with those emails i told them i don't not have those emails then they claim that under one of those email address i filed disputes charges on my account,,,well i tried to reach out to them about that matter and actually told them that at that time my identied was stolen was willing to send them a police report and all but they was not trying to here that they just blocked me completely and now i can not play at all.. Resolution Sought I want my account back active

Company Response

11/22/2022

Thank you for contacting us about your concern. For security reasons, we ask that you advise the player herself to send us her query using her registered email address that is associated with her Chumba Casino account. We thank you for your understanding and cooperation. Regards, Harley Chumba Casino Customer Support Team

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