I really don't have anything good to say
My 23 year old daughter's car broke down, and I called my roadside service and was led to this tow company. The dispatcher, "Roger Markowitz" was very irrational, unreasonable, and extremely rude. He accused the customer service agent, my daughter, and myself of "giving him attitude", his words, and refused to tow her car. She had young children in the car, and we pleaded with him to give us a tow, and yet he said he did not care about us or the children, and still refused to tow the car, and he was not being rational, and was extremely agitated from the moment of contact...I have no idea what the real reason for his awful attitude is,but you guys have definitely lost a repeat customer, and my roadside service provider has chosen to remove you from their provider list...I have never in my life had such an awful experience, and this man is a real piece of work! He knew that you guys were ultimately the only tow service open, close, and available at that hour, and manufactured a reason to not help us. I hope you guys do something about him, and quick!! He was awful to us, and extremely disrespectful. He had no compassion/empathy for us at all. So, we were ultimately stuck on the side of the road all night from 10:30p.m. to 5am with 2 little boys, ages 5 and 2, in the cold!! I really don't have anything good to say and if I could have posted this review without any stars I would have.