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Closet World, Inc. complaints

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3860 Capital Avenue
Whittier, CA 90601-1733 | Get Directions

(800) 576-7717

http://www.closetworld.com

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Total Amount in Dispute:
$63,596.00

Total Amount Settled:
$10,074.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

16 complaints against Closet World, Inc. closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
1	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

16 complaints against Closet World, Inc.

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6/1/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,874.00 Amount Settled: $2,874.00

Customer Complaint

2/24/2023

Incompetent company, took my money and ran in June July off 2022, never once called to try and resolve issues. Horrible customer service they send people that don't know how to measure and call them interior designers with no background education in the field, never once tried to call and resolve, only called from promotional department trying to sale me more unfinished work, she obviously didn't even report my number or name to her superior what kind of SHADY CO. Is this???? Resolution Sought Refund my deposit for no work rendered. Boards are already pre fabricated so no cutting was involved because they stated they had yet to resolve issue when they called to reschedule the night before they were supposed to be there the next morning. Poor service I want my money back!!

Company Response

3/13/2023

The contract has been cancelled and the funds have been reversed back to our client: the refund should reflect on their end within 48 hours. We do apologize for the inconvenience

Customer Rebuttal

6/7/2023

Consumer writes: This has been resolved, company paid deposit back.

3/16/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,000.00 Amount Settled: $2,000.00

Customer Complaint

2/24/2023

Upon signing the contract they promised a morning appointment. That day came and went and they didn't show up, I called they rescheduled and yet again didn't show I called to cancel the contract and they state that they do not do cancellations and I can either get the work done or lose the money I paid. Resolution Sought Refund in full for what I paid and the 2 days I missed from work and they didn't show.

Company Response

3/13/2023

This contract has been cancelled and the money refunded $1020.40 back to card on file confirmation # 57695B $ 255.10 back to card on file confirmation # 49701b We truly apologize for the inconvenience

Customer Rebuttal

3/14/2023

Thank you I appreciate you finally reimbursing me, however as you well know time is also money and there is still the matter of the 2 days I missed from work and you failed to show. $43 per hour at 8 hours x 2 days = $688 owed.

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