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2120 Staples Mill Road, Suite 300
Richmond, VA 23230
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(800) 552-2839

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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Club Land'or closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Club Land'or

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RESPONSE: Complaint was not answered Amount in Dispute: $9,202.19 Amount Settled: $0.00

Customer Complaint


Contacted by a Club Land'or representative in 2011. Was told selected as winner of a $100 Walmart gift card. Only stipulation was I attend a presentation. Went to presentation in hotel conference where it was myself and Land'or Rep. Told me about timeshares they had in Bahamas. Was told for 20 years I could have a vacation for family I could make small, affordable, monthly payments. Was in process of rebuilding credit & I communicated this he said they don't check credit but do report to credit bureaus so getting timeshare would benefit building credit. I didn't have a passport. Told me each vacation was worth points & I could put in a bank & then use points toward other vacations at resorts across nation. Showed me a book the size of phone book that had resorts in every state Told me if I didn't go to Bahamas I could exchange points toward any of resorts in the US so not having a passport wouldn't be an issue. Told me if I didn't want use my timeshare I could sell or rent to someone & make income by exchanging points in a bank. Told me I could take vacations at any time I needed to call & see what availability was to schedule. I'm from Texas so he looked to see if there were resorts there in the event I wanted to go home for a vacation. This was the only reason I considered this time share. I told him that I was not allowed to make financial decisions on my own & that I needed to consult with my partner. He then told me that if I purchased on that day he wou Resolution Sought Refund me my monies paid and release me from my contract

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