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CMS Energy Corporation

  190 inquiries |
Electric Companies

One Energy Plaza
Jackson, MI 49201
| Get Directions

(517) 788-0550

http://www.consumersenergy.com

Contact us at (800) 477-5050 for hours

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

21 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/22/2019

Inconsiderate illegal unconstitutional liers

New meters still runs charges even if power has off. Gas heater won't work with our power for thermastat blower n ignitor ngas on seperated meter shouldnotrun charge on elect meter.dont lie over charge repeat charge use people with low income or get assistance to send 3 to 4 shut offs with different amounts. Find buy compassion for family's kids n ppl low income or in situations. Don't keep not working with consumers or not helping people move refuse electric over B's n lies. Compensate disabled ppl if gonna distress lie to put in pain or anquish . Don't hold monopoly unconstitutional unamerican. Seems suspicious to me. New meters keep running if power shut off outage , no deals promotions understanding compassion they do not work with u don't listen n cause distress n grief. Want diff power company .

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Complaints and Resolutions

Total Amount in Dispute:
$4,401.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

21 complaints against CMS Energy Corporation closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
21 Unanswered

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Other Information

Company Info

Consumers Energy, is a combination of utilities, providing electric and natural gas service to nearly 6.6 million of Michigan's 10 million residents, in all 68 Lower Peninsula counties.

Primary Contact: Patricia Poppe (President & CEO)
Business Started: 1/22/1968
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Consumers Energy Company
Consumers Energy
Zeeland Power Company
Michagan Gas Storage
Michigan Gas Storage Company

Websites:
There are no additional web sites.

Contacts:

Melissa M. Gleespen
Customer Service

Addresses: