Complaints for Colleagues in Law LC in Costa Mesa, CA

151 Kalmus Drive, Suite E120
Costa Mesa, CA 92626 | Get Directions

(800) 673-9420

http://www.colleaguesinlaw.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least most cases, the complaint allegations are very serious. Complainants typically allege failure to fulfill services, misrepresentation of their foreclosure relief services, inability to reach a representative with the company after paying fees upfront, and difficulty obtaining refunds. Other complainants allege deceptive advertising tactics.

The company generally responds to complaints by denying allegations and refusing refund requests based on their claim to have provided services as agreed upon. The company commonly refers to their agreement and states they are hired to provide investigations of misconduct and errors made by the consumer's lender or loan servicer and to file complaints on their behalf in an effort to obtain modifications of loan terms. In a couple of cases, refunds have been issued.

The company also responds to complaints by refusing to provide refunds or denying assistance to customers, claiming the company is no longer in business.

Complaint Closing Statistics

0 complaints against Colleagues in Law LC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Colleagues in Law LC complaints